AIRPORT GROUND STAFF TRAINING - PASSENGER
Customer relation in general
Passenger, departure and arrival proceedings
Baggage handling procedure
Cargo/ Mail handling procedure
Aircraft types and configuration
Interline message procedure and 3 letter codes
Safety and Security procedures ( CISF )
Immigration and customs regularities
Pre- flight and post- flight proceedings
Special categories of passengers
Local Government regularities
General awareness procedures of Airport function
Flight documents
Transfer and Transit passengers
Summary
PERSONALITY DEVELOPMENT AND SOFT SKILLS
Definition of Personality Development
Leadership
Interpersonal Relations and Skills
Communications in organizations
Stress Management
Group dynamics and Team Building
Conflict Management
Performance appraisal
Time Management
Motivation
Decision Making
WEIGHT & BALANCE ( AIRCRAFT LOAD SHEET )
Principles of Weight and Balance - CG
The concepts of Lift, Drag, Thrust and weight
Introduction to the type of Aircraft permitted for operation
Air navigation
Geography - IATA 3 letter airport codes and IMP codes
Introduction to the Airline passenger acceptance and capacity control
Introduction to the airline manual with respect to baggage handling, restricted articles
Loading and unloading procedure of baggage, cargo and tipping
General procedure for ground handling- ISAGO
Structural and operational limitations
Load planning and processing
Illustration of Load sheet and Trim sheet -ACARS
Last minute changes - LMC
Ramp Operation
Introduction to the ULD
Dangerous Goods and Regulation - Category 10
Practical study on A320 and A330 documents
AVIATION SECURITY
Overview of International Civil Aviation
Airport Safety and Security
International Air Transport Association
Airport Security Programmes
Hidden Dangerous goods
Control of Airside and Terminal building premises
Airport security, role and response to the acts of unlawful interference
Safety Management System
Preventive measures
Recognition of weapons, explosives and other restricted items
Screening and searching - passenger & Baggage
Communication and corporate with other airport agencies
Training requirements
Audit, Inspection and Tests
Security versus Facilitation
FLIGHT DISPATCHER - COMMERCIAL ( SKED/NSKED)
Airport operations in general
Governmental Organizations
Non Governmental Organizations
Principles of Ground Handling
Ramp Service Management
Passenger Service Management
Weight & Balance Skills Management
Air Traffic Control Management System
Meteorological Department Functions
Types of Aircraft and Configuration
Movement Control Functions
Safety and Security Procedure
Bilateral Agreement
Interline Agreement
Summary
BBA in Airline Airport Management
Language 1
Language 2
Management Process
Accounting for Managers
Mathematics for Management
Aviation
Ancillary Services
Airline & Airport Organization
Airline & Travel management
Resources and Logistics Management at Airport
PD + IATA
Aircraft and Crew Management
Airline Marketing & Aviation Safety Management
Principles of Travel Tourism and Aviation Safety
Travel Agency Operations
Service marketing & Public Relations in aviation Industry